Privacy Policy

  1. Information on the Collection of Personal Data and Contact Details of the Controller

1.1 We are pleased that you are visiting our website and thank you for your interest. Below, we inform you about how we handle your personal data when you use our website. Personal data refers to any information that can be used to identify you personally.

1.2 The controller for data processing on this website, within the meaning of the General Data Protection Regulation (GDPR), is Snatch-London. The controller is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data.

1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the controller), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the string "https://" and the lock symbol in your browser's address bar.

  1. Data Collection When Visiting Our Website

If you are using our website for informational purposes only, i.e., if you do not register or otherwise transmit information to us, we only collect data that your browser transmits to our server (so-called "server log files"). When you access our website, we collect the following data, which is technically necessary for us to display the website to you:

  • The website you visited
  • Date and time at the moment of access
  • Amount of data sent in bytes
  • Source/reference from which you accessed the page
  • Browser used
  • Operating system used
  • IP address used (if applicable: in anonymized form)

Processing is carried out in accordance with Art. 6(1)(f) GDPR based on our legitimate interest in improving the stability and functionality of our website. The data will not be disclosed or used in any other way. However, we reserve the right to check the server log files subsequently if there are specific indications of illegal use.

  1. Cookies

To make the visit to our website attractive and to enable the use of certain functions, we use cookies on various pages. These are small text files stored on your device. Some of the cookies we use are deleted after the browser session ends, i.e., after you close your browser (so-called session cookies). Other cookies remain on your device and allow us or our partner companies (third-party cookies) to recognize your browser on your next visit (persistent cookies). When cookies are set, they collect and process specific user information, such as browser and location data and IP address values, to an individual extent. Persistent cookies are automatically deleted after a specified period, which can vary depending on the cookie.

In part, cookies serve to simplify the order process by saving settings (e.g., remembering the contents of a virtual shopping cart for a later visit to the website). If personal data is also processed by individual cookies implemented by us, the processing is carried out either for the performance of the contract according to Art. 6(1)(b) GDPR or to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the page visit according to Art. 6(1)(f) GDPR.

We may work with advertising partners to help make our internet offer more interesting for you. For this purpose, cookies from partner companies (third-party cookies) may also be stored on your hard drive when you visit our website. If we cooperate with the aforementioned advertising partners, you will be individually and separately informed about the use of such cookies and the scope of the information collected within the following paragraphs.

Please note that you can set your browser to inform you about the setting of cookies and individually decide on their acceptance or exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for the respective browsers under the following links:

Please note that if you do not accept cookies, the functionality of our website may be restricted.

  1. Contacting Us

When you contact us (e.g., via contact form or email), personal data is collected. The specific data collected when using a contact form can be seen in the respective contact form. This data is stored and used solely for the purpose of responding to your inquiry or for contacting you and the associated technical administration. The legal basis for processing this data is our legitimate interest in responding to your inquiry according to Art. 6(1)(f) GDPR. If your contact aims at concluding a contract, then the additional legal basis for processing is Art. 6(1)(b) GDPR. Your data will be deleted after your inquiry has been fully processed, provided that there are no legal retention obligations to the contrary.

  1. Data Processing When Opening a Customer Account and for Contract Execution

According to Art. 6(1)(b) GDPR, personal data will continue to be collected and processed if you provide it to us for the purpose of executing a contract or opening a customer account. The specific data collected can be seen in the respective input forms. You can delete your customer account at any time by sending a message to the address mentioned above. We store and use the data you provide for contract execution. After complete execution of the contract or deletion of your customer account, your data will be blocked with regard to retention periods under tax and commercial law and deleted after these periods expire, unless you have expressly consented to further use of your data or we have reserved the right to legally permitted further data use, which we inform you about below.

  1. Use of Your Data for Direct Advertising

6.1 Subscription to Our Email Newsletter

If you subscribe to our email newsletter, we will regularly send you information about our offers. The only required information for sending the newsletter is your email address. Providing any additional data is voluntary and is used to address you personally. For sending the newsletter, we use the so-called double opt-in procedure. This means we will only send you an email newsletter if you have expressly confirmed that you consent to the newsletter being sent. We will then send you a confirmation email asking you to confirm your intention to receive newsletters by clicking a corresponding link.

By activating the confirmation link, you give us your consent to use your personal data according to Art. 6(1)(a) GDPR. When you subscribe to the newsletter, we store your IP address as provided by the Internet Service Provider (ISP) as well as the date and time of subscription, so we can trace any potential misuse of your email address at a later date. The data collected when subscribing to the newsletter will be used solely for promotional purposes via the newsletter. You can unsubscribe from the newsletter at any time via the link provided in the newsletter or by sending a message to the contact mentioned above. After unsubscribing, your email address will be immediately deleted from our newsletter distribution list unless you have expressly consented to further use of your data or we have reserved the right to legally permitted further data use, which we inform you about in this declaration.

6.2 Sending the Email Newsletter to Existing Customers

If you have provided us with your email address when purchasing goods or services, we reserve the right to regularly send you offers for similar goods or services from our range via email. We do not need to obtain separate consent from you for this. Data processing in this respect is solely based on our legitimate interest in personalized direct advertising according to Art. 6(1)(f) GDPR. If you initially objected to the use of your email address for this purpose, we will not send any emails. You are entitled to object to the use of your email address for the aforementioned advertising purpose at any time with effect for the future by notifying the contact mentioned above. You will only incur transmission costs according to the base tariffs. After your objection, the use of your email address for advertising purposes will cease immediately.

  1. Data Processing for Order Processing

**7.1 The personal data we collect will be passed on to the transport company commissioned with the delivery as part of the contract processing, to the extent that this is necessary for the delivery of the goods. We will pass on your payment data to the authorized credit institution as part of the payment processing, to the extent that this is necessary for the payment processing. If payment service providers are used, we explicitly inform you about this below. The legal basis for the transfer of data is Art. 6(1)(b) GDPR.

7.2 Use of Payment Service Providers

  • Paypal When paying via PayPal, credit card via PayPal, direct debit via PayPal, or - if offered - "purchase on account" or "installment payment" via PayPal, we will pass on your payment data to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"), as part of the payment processing. The transfer takes place according to Art. 6(1)(b) GDPR and only to the extent necessary for the payment processing.

PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal, or - if offered - "purchase on account" or "installment payment" via PayPal. For this purpose, your payment data may be passed on to credit agencies according to Art. 6(1)(f) GDPR based on PayPal's legitimate interest in determining your solvency. The result of the credit check concerning the statistical probability of non-payment is used by PayPal for the purpose of deciding on the provision of the respective payment method. The credit report can contain probability values (so-called score values). If score values are included in the credit report result, they are based on a scientifically recognized mathematical-statistical procedure. Address data, among other things, is included in the calculation of the score values. Further data protection information, including the credit agencies used, can be found in PayPal's privacy policy: PayPal Privacy Policy. You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for the contractual payment processing.

  1. CONTACT FOR REVIEW REMINDER

Own Review Reminder (no dispatch via a customer review system)

We use your email address for a one-time reminder to submit a review of your order for the review system we use, provided that you have given us your explicit consent during or after your order in accordance with Art. 6 (1) lit. a GDPR. You can revoke your consent at any time by sending a message to the person responsible for data processing.

  1. USE OF SOCIAL MEDIA: SOCIAL PLUGINS

9.1 Facebook Plugins with Shariff Solution

Special additional customs clearance costs and/or import duties are not included in the price and are the responsibility of the customer.

Our website uses so-called social plugins ("plugins") of the social network Facebook, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook").

To increase the protection of your data when visiting our website, these buttons are not integrated as plugins without restriction, but only using an HTML link. This ensures that no connection is made to Facebook's servers when you access a page on our website containing such buttons. If you click the button, a new browser window will open, leading to Facebook's page, where you can interact with the plugins there (possibly after entering your login data).

Facebook Inc. based in the USA is certified for the US-European data protection agreement "Privacy Shield," which ensures compliance with the data protection level applicable in the EU.

For the purpose and scope of data collection and further processing and use of data by Facebook, as well as your rights and settings options to protect your privacy, please refer to Facebook's privacy policy: https://www.facebook.com/policy.php.

9.2 Google+ Plugins with Shariff Solution

Our website uses so-called social plugins ("plugins") of the social network Google+, which is operated by Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

To increase the protection of your data when visiting our website, these buttons are not integrated as plugins without restriction, but only using an HTML link. This ensures that no connection is made to Google's servers when you access a page on our website containing such buttons. If you click the button, a new browser window will open, leading to Google+'s page, where you can interact with the plugins there (possibly after entering your login data).

Google LLC based in the USA is certified for the US-European data protection agreement "Privacy Shield," which ensures compliance with the data protection level applicable in the EU.

For the purpose and scope of data collection and further processing and use of data by Google, as well as your rights and settings options to protect your privacy, please refer to Google's privacy policy: https://www.google.com/intl/en/policies/privacy/.

9.3 Instagram Plugin with Shariff Solution

Our website uses so-called social plugins ("plugins") of the online service Instagram, which is operated by Instagram LLC., 1601 Willow Rd, Menlo Park, CA 94025, USA ("Instagram").

To increase the protection of your data when visiting our website, these buttons are not integrated as plugins without restriction, but only using an HTML link. This ensures that no connection is made to Instagram's servers when you access a page on our website containing such buttons. If you click the button, a new browser window will open, leading to Instagram's page, where you can interact with the plugins there (possibly after entering your login data).

Instagram LLC based in the USA is certified for the US-European data protection agreement "Privacy Shield," which ensures compliance with the data protection level applicable in the EU.

For the purpose and scope of data collection and further processing and use of data by Instagram, as well as your rights and settings options to protect your privacy, please refer to Instagram's privacy policy: https://help.instagram.com/155833707900388/.

  1. ONLINE MARKETING

10.1 DoubleClick by Google

This website uses the online marketing tool DoubleClick by Google, operated by Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("DoubleClick").

DoubleClick uses cookies to display ads that are relevant to users, improve campaign performance reports, or prevent users from seeing the same ads multiple times. Google uses a cookie ID to track which ads are displayed in which browser and can prevent them from being displayed multiple times. Processing is based on our legitimate interest in the optimal marketing of our website according to Art. 6 (1) lit. f GDPR.

Additionally, DoubleClick can use cookie IDs to track conversions related to ad requests. This is the case when a user sees a DoubleClick ad and later visits the advertiser's website using the same browser and makes a purchase. According to Google, DoubleClick cookies do not contain any personal information.

Due to the marketing tools used, your browser automatically establishes a direct connection with Google's server. We have no influence on the scope and further use of the data collected by Google's use of this tool and inform you according to our state of knowledge: By integrating DoubleClick, Google receives the information that you have accessed the relevant part of our website or clicked on an ad from us. If you are registered with a Google service, Google can associate the visit with your account. Even if you are not registered with Google or have not logged in, there is a possibility that the provider will obtain and store your IP address.

If you do not wish to participate in this tracking process, you can disable cookies for conversion tracking by setting your browser to block cookies from the domain www.googleadservices.com, https://www.google.de/settings/ads, although this setting will be deleted when you delete your cookies. Alternatively, you can learn about setting cookies and make the necessary settings at the Digital Advertising Alliance at www.aboutads.info. Finally, you can set your browser to inform you about the setting of cookies and decide individually whether to accept them or exclude cookies for certain cases or in general. If cookies are not accepted, the functionality of our website may be limited.

Google LLC based in the USA is certified for the US-European data protection agreement "Privacy Shield," which ensures compliance with the data protection level applicable in the EU.

Further information on DoubleClick by Google’s privacy policy can be found at: https://www.google.de/policies/privacy/.

10.2 Use of Google AdWords Conversion Tracking

This website uses the online advertising program "Google AdWords" and, as part of Google AdWords, the conversion tracking of Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). We use Google AdWords to draw attention to our attractive offers with the help of advertising materials (so-called Google AdWords) on external websites. In relation to the data of the advertising campaigns, we can determine how successful the individual advertising measures are. We pursue the interest of showing you advertising that is of interest to you, making our website more interesting for you, and achieving a fair calculation of advertising costs.

The cookie for conversion tracking is set when a user clicks on an ad placed by Google. Cookies are small text files stored on your computer system. These cookies usually expire after 30 days and are not intended to identify you personally. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies cannot be tracked via the websites of AdWords customers. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive information that personally identifies users.

If you do not want to participate in tracking, you can block this use by disabling the Google Conversion Tracking cookie in your internet browser under user settings. You will then not be included in the conversion tracking statistics. We use Google AdWords based on our legitimate interest in targeted advertising according to Art. 6 (1) lit. f GDPR.

Google LLC based in the USA is certified for the US-European data protection agreement "Privacy Shield," which ensures compliance with the data protection level applicable in the EU.

Further information on Google’s privacy policy can be found at: https://www.google.de/policies/privacy/.

You can permanently disable cookies for ad preferences by blocking them through a corresponding setting in your browser software or by downloading and installing the browser plug-in available at the following link: https://www.google.com/settings/ads/plugin?hl=en.

Please note that certain functions of this website may not be available or may only be partially available if you have disabled the use of cookies.

 

  1. Web Analysis Services

Google (Universal) Analytics

This website uses Google Analytics, a web analysis service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses "cookies," which are text files stored on your computer, to help analyze how users use the website. The information generated by the cookie about your use of the website (including your shortened IP address) is usually transmitted to a Google server in the USA and stored there.

This website uses Google Analytics exclusively with the extension "_anonymizeIp()", which ensures anonymization of the IP address by truncation and excludes direct personal reference. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. In these exceptional cases, this processing is carried out according to Art. 6(1)(f) GDPR based on our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes.

On our behalf, Google will use this information to evaluate your use of the website, compile reports on website activity, and provide other services related to website and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.

You can prevent the storage of cookies by adjusting your browser software; however, please note that if you do this, you may not be able to use the full functionality of this website. Additionally, you can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

Alternatively to the browser plugin or within browsers on mobile devices, please click the following link to set an opt-out cookie that will prevent the collection by Google Analytics within this website in the future (this opt-out cookie only works in this browser and only for this domain, if you delete your cookies in this browser, you must click this link again): Disable Google Analytics.

Google LLC, based in the USA, is certified for the US-European data protection agreement "Privacy Shield," which ensures compliance with the data protection level applicable in the EU.

This website also uses Google Analytics for cross-device analysis of visitor flows conducted via a user ID. When a page is first called up, the user is assigned a unique, permanent, and anonymized ID that is set across devices. This allows interaction data from different devices and sessions to be assigned to a single user. The user ID does not contain any personal data and does not transmit such data to Google.

You can object to the collection and storage of data via the user ID at any time with effect for the future. For this, you must disable Google Analytics on all systems you use, for example, in another browser or on your mobile device. You can disable it using a Google browser plugin (https://tools.google.com/dlpage/gaoptout?hl=de). Alternatively to the browser plugin or within browsers on mobile devices, please click the following link to set an opt-out cookie that will prevent the collection by Google Analytics within this website in the future (this opt-out cookie only works in this browser and only for this domain, if you delete your cookies in this browser, you must click this link again): Disable Google Analytics.

Further information on Universal Analytics can be found here: https://support.google.com/analytics/answer/2838718?hl=de&ref_topic=6010376.

  1. Retargeting/Remarketing/Recommendation Advertising

Facebook Custom Audience via the Pixel Method

This website uses the “Facebook Pixel” from Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA (“Facebook”). With explicit consent, this allows tracking of user behavior after they have seen or clicked on a Facebook advertisement. This process is used to evaluate the effectiveness of Facebook advertisements for statistical and market research purposes and can help optimize future advertising measures.

The data collected is anonymous to us, meaning we do not see the personal data of individual users. However, the data is stored and processed by Facebook, allowing a connection to the respective user profile and enabling Facebook to use the data for its own advertising purposes according to the Facebook Data Usage Policy (https://www.facebook.com/about/privacy/). You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes. These processing operations are carried out exclusively upon the provision of explicit consent according to Art. 6(1)(a) GDPR.

Consent to the use of the Facebook Pixel may only be declared by users older than 13 years. If you are younger, please ask your legal guardians for permission.

Facebook Inc., based in the USA, is certified for the US-European data protection agreement "Privacy Shield," which ensures compliance with the data protection level applicable in the EU.

To disable the use of cookies on your computer, you can set your internet browser so that no more cookies can be stored on your computer in the future or cookies already stored are deleted. Disabling all cookies may, however, lead to some functions on our website not being executable anymore. You can also disable the use of cookies by third-party providers like Facebook on the following website of the Digital Advertising Alliance: https://www.aboutads.info/choices/.

Google AdWords Remarketing

Our website uses Google AdWords Remarketing functions, which allows us to advertise this website in Google search results and on third-party websites. The provider is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). For this purpose, Google sets a cookie in the browser of your terminal device, which automatically enables interest-based advertising using a pseudonymous cookie ID based on the pages you visit. Processing is based on our legitimate interest in the optimal marketing of our website according to Art. 6(1)(f) GDPR.

Further data processing only takes place if you have agreed with Google that your internet and app browsing history will be linked to your Google account and information from your Google account will be used to personalize ads you see on the web. If you are logged into Google during your visit to our website, Google will use your data together with Google Analytics data to create and define audience lists for cross-device remarketing. To do this, Google temporarily links your personal data with Google Analytics data to form target groups.

You can permanently disable the setting of cookies for ad preferences by downloading and installing the browser plugin available at the following link: https://www.google.com/settings/ads/onweb/. Alternatively, you can visit the Digital Advertising Alliance website at www.aboutads.info to learn about the setting of cookies and make appropriate settings. Finally, you can set your browser to inform you about the setting of cookies and decide individually whether to accept them or exclude the acceptance of cookies for certain cases or in general. Not accepting cookies may limit the functionality of our website.

Google LLC, based in the USA, is certified for the US-European data protection agreement "Privacy Shield," which ensures compliance with the data protection level applicable in the EU. Further information and the privacy policy regarding advertising and Google can be found here: https://www.google.com/policies/technologies/ads/.

  1. Rights of the Data Subject

13.1 The applicable data protection law grants you comprehensive data subject rights (rights to information and intervention) regarding the processing of your personal data, about which we inform you below:

  • Right to Information according to Art. 15 GDPR: You have the right to obtain information about your personal data processed by us, the purposes of processing, the categories of personal data processed, the recipients or categories of recipients to whom your data has been disclosed or will be disclosed, the planned storage period or the criteria for determining the storage period, the existence of a right to rectification, erasure, restriction of processing, objection to processing, complaint to a supervisory authority, the source of your data if not collected from you, the existence of automated decision-making, including profiling, and, if applicable, meaningful information about the logic involved and the scope and intended impact of such processing, and your right to be informed about the guarantees pursuant to Art. 46 GDPR when your data is transferred to third countries;
  • Right to Rectification according to Art. 16 GDPR: You have the right to demand immediate correction of incorrect data concerning you and/or completion of your incomplete data stored by us;
  • Right to Erasure according to Art. 17 GDPR: You have the right to demand the deletion of your personal data if the requirements of Art. 17(1) GDPR are met. This right, however, does not exist in particular if the processing is necessary for exercising the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest, or for the establishment, exercise, or defense of legal claims;
  • Right to Restriction of Processing according to Art. 18 GDPR: You have the right to demand the restriction of the processing of your personal data as long as the accuracy of your data disputed by you is being verified, if you refuse the deletion of your data due to unlawful data processing and instead demand the restriction of the processing of your data, if you need your data for the establishment, exercise